The complexity of today’s healthcare organizations makes it hard to change the way they do things. Conventional wisdom holds that real transformation requires bringing in consultants, undertaking large-scale and highly visible action, and jolting the organization into change. But there’s another, far less disruptive approach: what I call “
micro-moves.” These are small and often barely visible actions and interactions that my research and that of others has found to generate real and consequential change, rather than ...