How “Micro-Moves” Can Drive Major Health-Care Change
Oct 01, 2013 by Karen Golden-Biddle
The complexity of today’s healthcare organizations makes it hard to change the way they do things. Conventional wisdom holds that real transformation requires bringing in consultants, undertaking large-scale and highly visible action, and jolting the organization into change. But there’s another, far less disruptive approach: what I call “micro-moves.” These are small and often barely visible actions and interactions that my research and that of others has found to generate real and consequential change, rather than ...
How to Change an Organization Without Blowing It Up
Jan 18, 2014 by Karen Golden-Biddle
There is a middle ground between wholesale change and tentative pilot projects — and it could allow your organization to operate far more effectively. Too often, conventional approaches to organizational transformation resemble the Big Bang theory. Change occurs all at once, on a large scale and often in response to crisis. These approaches assume that senior management creates a sense of urgency or takes dramatic action to trigger change. Frequently, the jolt comes from a new CEO eager to put his or her stamp on the organization. Yet, we know from a great deal of experience that ...